All posts in Marketing Tips

How to Protect Your eCommerce Against Fraud | Black Friday & Cyber Monday 2017

open-window-glass-building

Your online shop is like a Beverly Hills mansion: you should never even leave one window open. Its appeal to thieves is very high, but in the eCommerce world these thieves are known by a different name: digital scammers.

This crime, as opposed to being an isolated incident, actually affects up to 50% of companies at some point in their life. The likelihood is too high to prevent it from happening, and even more so if we consider that in 2016, online scams increased by 25%, according to American Express. In the next big events for your online shop, such as Black Friday, Cyber Monday and Christmas, this risk will increase more than ever.

If you still haven’t taken anti-fraud security measures for your online shop or if you think that the ones you’ve implemented up to now have been sufficient, let us steal a bit of your time… before anybody else tries to pull off a serious scam.

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Meet Your Customers: The Parent Shopper

The categories of customers in e-commerce are accumulative: a buyer may be local, digital and international at the same time, even though each one of these facets show different behaviours.

Is there a circumstance in which a customer imposes the same behavioural trend in all categories and sales channels? Yes, and that good new one is… to be a parent! To stay attentive of raising children (and the finances) supposes that human beings move to a life of chaos where there is just one guide stone: is this in my interest for my role as a parent?

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How to Create Quality Content for Your Website (with Google Seal of Approval)

Those who work closely with the public are usually highly concerned about the image of the texts on their website and for their business, making sure that there are no spelling mistakes, that the best keywords for SEO have been included, and that the message is clear and concise… (you don’t worry about these things? Then we don’t know what you’re doing here; or rather, you should start to find out why these things are important).

We feel satisfied when we look at our content, catalogues and product information, like when we see the recently-tiled work on a facade, and whisper: “That’s real quality…!

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But… are you sure your content is really good quality? It may seem so, especially after so much effort. Turn around… although you won’t see anyone, some experts have leaned on your shoulder at some point and just decided if your content is good quality or not. They appear silently without any notice, and determine the destiny of the online positioning of your business.

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Meet Your Clients: The International Shopper

Online shopping has abolished any borders: you no longer have to sigh about Paris fashion if you live in a provincial village, or sighing for provincial artisan cheese if you live in Paris.

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However, most users still prefer to buy in their national area, as for international shopping they expect high shipping costs, longer shipping times, difficulties in changes and returns, customs retentions, as well as the maintenance of prejudices against some countries.

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Meet Your Clients: The Local Shopper (or Visit-In-Person)

Although this is a type of contemporary consumer, in fact the local customer is the oldest one of all. Traces of the old days still persist, when acquiring a product or service meant to rely on the recommendations of others, to inspect the business and merchandise in person, and to discover if the seller inspires or not some almost magical confidence.

Some time ago, Google replaced the local term with visit-in-person, referring to those users who make an online consultation with the intention of making a subsequent visit in person. Among the keywords to determine when a search is local, or visit-in-person, Google includes near me, gas stations, restaurant, cafeteria, bar, class (eg yoga), cinema / billboard, dentist, workshop or ATM. The SEO for this category of user must be considered, especially if your business depends more on physical visits than on final online sales.

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Meet Your Clients: The Smart Shopper

In recent years, the use of electronic devices for buying products and services has skyrocketed, with an average of three devices per citizen. But that does not mean that all users use their smartphones, tablets, and computers efficiently or even confidently.

The smart shopper is the ideal customer type… but also a fussy one and pretty difficult to impress. These clients use all available channels and sources to gather the most valuable information before making a purchase.

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How to Design a Perfect Landing Page

In July 1937, during her attempt to go round the world on-board the plane Electra, Amelia Earhart should have arrived to Howland Island from Lae, in the middle of the Pacific archipelago, but she didn’t make it. Electra had disappeared at some point over the ocean without leaving a trace, and among a spatter of islands, which practically no one could name, let alone point out on a map. Was it a technical error, an insufficient fuel level, or a navigational mistake between confusing radio directions?

Amelia Earhart never landed and we can only speculate without a solid foundation, but the disappearances that occur day-to-day in your online shop do have an obvious explanation. While planning on the internet, potential customers discover the sign of a business in the distance like the remarkable silhouette of a Hawaiian island. Then, if they decide to approach, the fog starts to surround them and they suddenly don’t find themselves in the place that they expected to go to. What happened? Where is the gain, the promised sale?

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Does Your Business Need a Paper Catalogue? Printed and Digital Catalogues in Ecommerce

I want this! I want this! I-WANT-THIS!

How many times did you shout out that as a child, while you were marking your favourite toys in the Christmas catalogue with a pen? Some brochure made up by a designer with so much love was then suddenly turned into a drawing and writing platform for young children. But the catalogue had fulfilled its purpose: to reach its target market and encourage a wish that Santa (pssst: the parents) would take care of for it to come true.

A very dangerous factor intervenes here, and it’s the number one enemy of any online business: nostalgia. If there’s somewhere we have to look towards, it’s the future, and not the past.  Not even childhood bliss. But despite all the new tools and technologies that we talk about, paper catalogues are still appearing in letterboxes, on doormats and among piles of publicity at shop entrances. How is this possible? What is this waste all about during a time of needed ecological awareness? Did you make a good decision when you stopped printing your catalogues, or was it a very bad decision?

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Las tendencias en cross-selling del retail y el e-commerce para 2017

Es viernes noche. Has encargado comida hindú, pero durante la espera se te antoja una cerveza y un cuenco de anacardos (pelados), y no estás seguro de si te queda nada de eso en la nevera o la despensa. Estás muy cómodo envuelto en una manta (aunque te gustaría otra de un tejido más suave) y ya tuviste que levantarte antes para llamar al restaurante. Golpeas los cojines del sofá: ¿por qué no podrían llegar las cosas rápidamente a nosotros en cuanto las queremos, un viernes noche?

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Después de descargar tu frustración contra los cojines, miras a tu alrededor: no, no hay ningún mayordomo que aparezca atraído por el escándalo y con una bandeja de cerveza y frutos secos. Tu único mayordomo particular continúa en la mesa donde lo dejaste, tras encapricharte de pollo Tandoori: el teléfono móvil. Ni gatos cósmicos, ni escalofriantes inteligencias artificiales. De momento, lo más parecido al futuro se ilumina y vibra de vez en cuando, invitándonos a abrir vídeos de gatitos.

Y es que, en realidad, los smartphones no han suscitado ningún comportamiento nuevo y nocivo entre la población usuaria. El e-commerce tampoco ha supuesto una traición para el porvenir de la raza humana, al convencerla de que consuma más y más rápido. La razón de que el smartphone y el e-commerce se hayan fundido tan fácilmente con nuestra esencia diaria es que de entrada ya éramos seres caprichosos. Al individuo le gusta la inmediatez y satisfacer los impulsos con un chasquido: le gusta la magia. Y si la ciencia (o la tecnología) termina siendo indiferenciable de la magia, los mejores trucos acabarán sirviendo al gusto de la mayoría (o de la mayoría con dinero y smartphones).

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Cómo ser un e-commerce de 5 estrellas: La influencia positiva y negativa de las reseñas en tu tienda online

Digamos en voz alta lo que algunos vendedores nos dicen con la mirada: odian el sonido de la campanilla, que entremos por la puerta para husmear y pedir que nos atiendan o, simplemente, que nos cobren en caja. Lo hemos visto parodiado en muchas sitcoms: el dependiente introvertido que detesta a toda su clientela. Tópicos aparte, no es raro entrar en una franquicia o en un pequeño comercio y encontrarse estrés, suspiros, ausencia de contacto visual, escondrijos detrás de unas páginas abiertas o de una pantalla que el encargado de caja nunca deja de estudiar.Sales_layer_reviews_ecommerce_1

La llegada del e-commerce supuso una enorme ventaja para quienes no querían vender en persona ni tratar mano a mano con el cliente, algo perfectamente legítimo. Por supuesto, cadenas gigantescas y grandes galerías comerciales siguieron apostando por todo lo contrario, por una experiencia física y laberíntica en la que el cliente puede perderse con facilidad, encontrándose puntos de información vacíos y un personal disperso en almacenes ocultos. ¿Por qué entonces el estereotipo de vendedor de cómics televisivo odia tanto el comercio, si parece un videojuego?

En efecto, tanto para el vendedor como para el cliente, comprar es un proceso individual que, de vez en cuando, requiere del apoyo de la comunidad. ¿En qué se apoya el cliente de e-commerce cuando todo se virtualiza y desaparecen estanterías, productos y dependientes?

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